Shipping Policy for LuxeGlowCandles

Effective Date: January 17, 2025

Welcome to LuxeGlowCandles! We strive to provide a smooth and efficient shopping experience for our customers, and part of that includes ensuring your order arrives on time and in excellent condition. Please review our shipping policy below for important information on how we process, ship, and deliver your orders.

Processing Time

All orders are processed within 1-2 business days from the time they are placed. Orders are not shipped or delivered on weekends or holidays. If there are any delays due to high demand or unforeseen circumstances, we will notify you promptly via email.

Shipping Methods and Delivery Times

We offer several shipping options to suit your needs. The available shipping methods and their corresponding delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, weather conditions, and other factors outside of our control.

Shipping Charges

Shipping costs are calculated based on the size and weight of your order, as well as the delivery destination. You can view the shipping cost before completing your purchase at checkout. We offer free standard shipping on all orders over $100 within the contiguous United States.

International Shipping

Currently, we offer shipping within the United States only. For customers outside of the U.S., please check back for future updates on international shipping availability.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order using the tracking number provided. If you have any questions regarding your shipment, feel free to contact our customer service team at info@luxeglowcandles.com.

Address Accuracy

It is important that you provide the correct shipping address during checkout to ensure that your order is delivered without any delays or issues. LuxeGlowCandles is not responsible for lost or delayed shipments due to incorrect or incomplete address information.

Order Modifications and Cancellations

Once an order has been placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us as soon as possible at info@luxeglowcandles.com. While we cannot guarantee changes to an order once it is in the processing stage, we will make every effort to accommodate your request.

Damaged or Lost Shipments

If your order is damaged during shipping or if you believe it has been lost, please contact us within 7 days of receiving your shipment. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as necessary.

Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to us using the contact details below: