Refund and Returns Policy for LuxeGlowCandles

Effective Date: January 17, 2025

Welcome to LuxeGlowCandles! We are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your purchase, please review our refund and return policy outlined below.

Eligibility for Returns and Refunds

We accept returns and offer refunds for most products within 30 days of purchase. To qualify for a return, the following conditions must be met:

  1. Product Condition: The item must be unused, undamaged, and in the same condition as it was when received. Items must be returned in their original packaging, including all accessories, manuals, and documentation.
  2. Proof of Purchase: A valid receipt or proof of purchase is required for processing the return or refund.
  3. Exclusions: Certain items such as open or used electronic devices, customized products, and final sale items are not eligible for return or refund. Please check product descriptions for specific exclusions before purchasing.

How to Return Your Product

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@luxeglowcandles.com or call us at 248-242-3443. Please provide your order number and the reason for your return request.
  2. Return Authorization: Once your return request is reviewed, we will send you a return authorization along with instructions on how to send the item back to us.
  3. Return Shipping: You are responsible for return shipping fees unless the product is defective or was shipped in error. We recommend using a traceable shipping service to ensure the safe return of the item.
  4. Processing Time: Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days to your original payment method.

Refunds

Once your return is approved, your refund will be credited to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Damaged or Defective Products

In the event that you receive a damaged or defective product, please contact us immediately. We will assist you with the return process and issue a full refund or replacement as per your preference. We strongly recommend inspecting your order upon delivery and notifying us within 7 days if you encounter any issues.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, we recommend processing a return for a refund and placing a new order for the desired product.

Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card provider. If the issue persists, feel free to contact us at info@luxeglowcandles.com, and we will help resolve the issue.

Contact Us

If you have any questions or concerns regarding our refund and return policy, feel free to contact us: