Payment Policy for LuxeGlowCandles

Effective Date: January 17, 2025

Welcome to LuxeGlowCandles! Our goal is to provide a seamless and secure shopping experience for our customers. Please take a moment to review our payment policy, which outlines the available payment methods, billing information, and security measures we use to protect your transactions.

Accepted Payment Methods

We accept the following forms of payment for orders placed on our website:

  1. Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  2. PayPal: For your convenience, you can use PayPal to securely complete your payment.

  3. Apple Pay: We also accept payments through Apple Pay for a fast and secure checkout process.

  4. Google Pay: For customers using Android devices, we offer Google Pay as a payment option.

Billing Information

To complete a purchase on LuxeGlowCandles, you will need to provide accurate billing information, including:

  • Your name
  • Billing address
  • Payment method details (credit/debit card number, expiration date, CVV)
  • Contact information (email address, phone number)

Please ensure that the billing information you provide matches the information associated with your payment method to avoid any delays in processing your order.

Security

At LuxeGlowCandles, we take the security of your payment information very seriously. All transactions are processed through secure and trusted payment gateways, using encryption technology to protect your sensitive data. We comply with the highest security standards to ensure that your personal and financial information remains safe during the checkout process.

Payment Authorization

Once you place an order, your payment will be authorized through your chosen payment method. However, your payment will only be charged once the order has been processed and shipped. In some cases, we may place a temporary hold on your payment until we confirm your order details.

Order Confirmation

After you successfully place an order, you will receive an order confirmation email that includes your order number, payment details, and shipping information. Please review this information to ensure that everything is correct. If you notice any discrepancies or have any questions, please contact us immediately at info@luxeglowcandles.com.

Sales Tax

Sales tax will be applied to orders based on the shipping address and the applicable tax laws in your location. The applicable sales tax will be calculated and added to your total at checkout. If you are exempt from sales tax, please contact us prior to placing your order for further assistance.

Currency

All prices on LuxeGlowCandles are displayed in U.S. Dollars (USD). If you are shopping from outside the United States, please note that currency conversion fees may apply depending on your bank or payment provider.

Payment Issues and Declined Transactions

If your payment is declined or if there is an issue processing your payment, we will notify you immediately. You may need to update your payment information or use a different payment method. If you encounter any issues during the payment process, please contact our customer service team at info@luxeglowcandles.com for assistance.

Fraud Prevention

We take all necessary measures to detect and prevent fraudulent activity. If we suspect any fraudulent activity associated with an order, we reserve the right to cancel the order or request additional verification before processing the payment. This may include asking for proof of identity or billing address confirmation.

Refunds

In the event of a refund, the amount will be returned to the original payment method used at the time of purchase. Refunds will typically be processed within 7-10 business days, depending on your payment provider’s policies.

Contact Us

If you have any questions or concerns regarding our payment policy or need assistance with your payment, feel free to contact us: