Privacy Policy for LuxeGlowCandles

Effective Date: January 17, 2025

At LuxeGlowCandles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, luxeglowcandles.com, and make purchases. By using our services, you consent to the collection and use of your personal data as described in this policy.

1. Information We Collect

We collect different types of information when you interact with our website. The information we gather helps us improve our services, process transactions, and enhance your shopping experience.

  • Personal Information:
    When you place an order, register for an account, subscribe to our newsletter, or contact us, we may collect personal details such as:

    • Name
    • Email address
    • Mailing address
    • Phone number
    • Payment details (credit card number, billing address)
    • Order history

  • Non-Personal Information:
    We may automatically collect certain non-personally identifiable information when you visit our website, including:

    • IP address
    • Browser type and version
    • Operating system
    • Referring website
    • Pages visited
    • Time spent on our site

This information is primarily used to analyze site traffic, enhance user experience, and improve the functionality of our website.

2. How We Use Your Information

The personal data we collect is used for the following purposes:

  • Order Processing and Fulfillment:
    We use your information to process and ship your orders, manage your payments, and provide order confirmations or tracking details.

  • Customer Support:
    We may use your contact information to respond to your inquiries, resolve issues, and provide assistance with your orders or account.

  • Marketing and Communications:
    With your consent, we may use your email address to send you promotional emails, newsletters, or offers related to our products and services. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email.

  • Improvement of Website and Services:
    We use non-personally identifiable information to analyze trends, monitor the effectiveness of our marketing campaigns, and improve the overall user experience of our website.

  • Legal Compliance:
    We may also use or disclose your personal data to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights, property, and safety, and those of others.

3. How We Protect Your Information

At LuxeGlowCandles, we prioritize the security of your personal information. We implement industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

  • SSL Encryption:
    Our website uses Secure Socket Layer (SSL) encryption technology to protect sensitive information, such as credit card numbers and personal details, during transmission.

  • Payment Security:
    We use secure third-party payment processors (such as PayPal and Stripe) to handle your payment information. These payment processors comply with stringent security standards, including PCI-DSS (Payment Card Industry Data Security Standard).

While we take reasonable steps to secure your information, please be aware that no method of data transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers:
    We may share your information with trusted third-party service providers who help us operate our business, process payments, and deliver products (e.g., shipping carriers, payment processors). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • Legal Requirements:
    We may disclose your information to comply with legal requirements, including subpoenas, court orders, or legal processes. We may also share data to protect our rights, property, and safety, and those of others.

  • Business Transfers:
    In the event of a merger, acquisition, or sale of LuxeGlowCandles or its assets, your personal information may be transferred as part of the transaction. We will notify you of any such changes via email or a prominent notice on our website.

5. Cookies and Tracking Technologies

To enhance your shopping experience, LuxeGlowCandles uses cookies and other tracking technologies to collect non-personal information about your interaction with our website. Cookies are small text files placed on your device that help us analyze site traffic, remember preferences, and provide personalized content.

You can control cookie settings through your browser, including disabling cookies or deleting them. Please note that disabling cookies may impact your ability to fully experience certain features of our website.

6. Your Rights and Choices

You have the right to manage and control your personal information. Here are some ways you can exercise your rights:

  • Access and Update:
    You may access, update, or modify your account information at any time by logging into your account on our website.

  • Opt-Out of Marketing Communications:
    You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link provided in the email or by contacting us directly at info@luxeglowcandles.com.

  • Request Deletion:
    You may request the deletion of your personal information, subject to certain legal or contractual limitations. Please contact us if you wish to delete your data.

  • Cookie Preferences:
    You can manage your cookie preferences through your browser settings. For more information on how to manage cookies, visit the help section of your browser.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

LuxeGlowCandles does not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected personal data from a child, please contact us immediately at info@luxeglowcandles.com, and we will take appropriate steps to remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “Effective Date” at the top of the page will reflect the date of the latest revision.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: