Sales Policy for LuxeGlowCandles

Effective Date: January 17, 2025

Welcome to LuxeGlowCandles, your trusted destination for high-quality electronic devices and accessories. We are dedicated to providing an exceptional shopping experience for our customers. Please read our Sales Policy below for detailed information on how we operate and the terms of our sales.

1. Order Process

At LuxeGlowCandles, we strive to make your online shopping experience seamless and secure. When you place an order, you will receive an order confirmation email, which means we have received your order. This email serves as a receipt for your purchase.

Once we have confirmed your order, we will process it, and if necessary, a shipping confirmation email with tracking details will be sent once your items are dispatched.

2. Product Availability

While we make every effort to ensure that our website reflects accurate product availability, there may be instances when an item you order is out of stock or unavailable. In such cases, we will notify you via email and offer you the option to:

  • Cancel the order: We will issue a full refund for any canceled items.
  • Backorder the item: We will notify you when the item becomes available and send it as soon as possible.

We reserve the right to limit the quantity of any product and may cancel any order for reasons such as product limitations, inaccuracies in product details, or issues with payment.

3. Pricing and Payments

All prices displayed on LuxeGlowCandles are in United States Dollars (USD) and are subject to change without notice. We aim to provide accurate pricing, but if a pricing error occurs, we will notify you before processing your order. We do not honor incorrect prices unless they are confirmed with the correct pricing at the time of checkout.

We accept the following payment methods:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal:
    You can choose PayPal as a secure payment method during checkout.
  • Gift Cards:
    LuxeGlowCandles gift cards can be redeemed for payment on your purchase.

Please ensure that your payment information is entered correctly. Payment is processed immediately after you submit your order.

4. Shipping and Handling

We strive to process and ship your order promptly. The shipping methods available depend on your location and order size. Please see our Shipping Policy for full details on available shipping options, delivery times, and costs.

Orders are processed on business days, Monday through Friday, excluding holidays. Orders placed over the weekend or on a holiday will be processed the following business day.

Once your order is processed, we will send you a shipping confirmation email with tracking information. If you have any issues with your shipment, please reach out to our customer service team for assistance.

5. Sales Tax

Sales tax will be applied to orders based on the shipping address and applicable state or local tax laws. The total sales tax will be displayed during checkout before completing your purchase. For international orders, customs duties, taxes, or import fees may apply, which are the responsibility of the customer.

6. Order Cancellation and Modifications

If you wish to cancel or modify your order, please contact us immediately at info@luxeglowcandles.com or call 248-242-3443. We are happy to assist you with cancellations or changes, but please be aware that once an order is processed and shipped, it cannot be altered or canceled.

For items that have already been shipped, please refer to our Return Policy to initiate a return.

7. Refund and Returns

At LuxeGlowCandles, we aim for complete customer satisfaction. If you are not fully satisfied with your purchase, please see our Refund and Return Policy for information on how to initiate a return and receive a refund or exchange. Please ensure you follow the outlined steps for eligibility.

8. Promotions and Discounts

From time to time, LuxeGlowCandles may offer promotional discounts, sales events, or special deals. These offers are subject to the terms and conditions provided with the promotion and may have limited availability. Promotional discounts cannot be combined unless specifically stated.

  • Coupon Codes:
    If you have a discount or promo code, you can apply it during checkout. The code must be entered in the appropriate box before finalizing your order.

  • Free Shipping:
    Occasionally, we offer free shipping promotions. These promotions are subject to change and will be clearly stated on the website during the checkout process.

9. Customer Support

Our dedicated customer support team is always ready to assist you with any questions or concerns regarding your order. If you need help with your purchase, payment, shipping, or product inquiries, please feel free to contact us:

10. Terms of Use and Conditions

By placing an order with LuxeGlowCandles, you agree to our Terms and Conditions and confirm that you have read and understood the policies, including our Sales Policy. We reserve the right to update and modify our policies at any time, and any changes will be reflected on our website.